Frequently asked questions

Why wouldn't I just hire a full-time designer?

Good question! For starters, the annual cost of a full-time mid-senior-level designer is about €100,000 and above. Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize.

With the monthly plan, you can cancel and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them.

What’s the benefit of membership plan?

Depending on your subscription, you will have access to a wide pool of industry experts per time at the no extra cost. This pool of experts are available worldwide work with your business to achieve set goals.

After payment how do I get onboarded?

Upon receipt of payment, you would receive a welcome email with a link to a private slack channel and Asana board. Slack is used as the communication tool so you can include as many stakeholders on your team. New members can see previous conversations.

Is there a limit to how many requests I can have?

This depends on the subscription plan you are on. Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.

How fast will I receive my designs?

On average, most requests are completed in just three days on the average. However, more complex requests can take longer.

Who are the part of the team?

You might be surprised to hear this, but Whales Design Studio is actually a registered freelancer agency of one. This means you'll work directly with me, founder of Whales Design Studio. However, the goal is to enable small business have access to senior creatives without incurring the cost of expensive agencies hence the collaboration with partner designers, analyst and photographers. Non-web/app design related requests are provided by partner designers, analysts and photographers.

Does everyone on the team work full-time as a freelancer?

Yes. I work full-time same as most of the collaborating partners. The advantage of working with us is we have up-date industry experience and knowledge of best practises.

How does membership subscription work?

Billing cycles are based on a monthly period of 30 days which will be charged automatically unless cancelled. You can cancel anytime without penalty and it you won’t be charged for the upcoming month.

How are design request made?

All request can be made using Asana while Slack is used for communication

What if I don't like the design?

No worries! If we don’t get it right the first time, then no sweat. We'll continue to revise the design until you're 100% satisfied.

Is there any design work you don't cover?

Absolutely. We do not cover the following design work: 3D modeling, Programming, coding, or development, Digital painting and game assets, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, and extensive print design (magazines, books, etc.), fine art illustrations, complex photo manipulation, manual typing (typing text from images), inappropriate requests that are sexually explicit, defamatory, ethnically or racially offensive, or anything that is against whales design studio values.

Is corporate photography service available worldwide?

No, just in Nigeria, the UK and the Netherlands.

Are there any refunds if I don't like the service?

Due to the high quality nature of the work, there will be no refunds issued.

How can I cancel my membership plan?

To cancel anytime you can send a mail to whalesdesignstudio@gmail.com and your membership would be cancelled within 24 hours. Upon cancellation you can resubscribe at anytime.

Frequently asked questions

Why wouldn't I just hire a full-time designer?

Good question! For starters, the annual cost of a full-time mid-senior-level designer is about €100,000 and above. Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize.

With the monthly plan, you can cancel and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them.

What’s the benefit of membership plan?

Depending on your subscription, you will have access to a wide pool of industry experts per time at the no extra cost. This pool of experts are available worldwide work with your business to achieve set goals.

After payment how do I get onboarded?

Upon receipt of payment, you would receive a welcome email with a link to a private slack channel and Asana board. Slack is used as the communication tool so you can include as many stakeholders on your team. New members can see previous conversations.

Is there a limit to how many requests I can have?

This depends on the subscription plan you are on. Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.

How fast will I receive my designs?

On average, most requests are completed in just two days or less. However, more complex requests can take longer.

Who are the part of the team?

You might be surprised to hear this, but Whales Design Studio is actually a registered freelancer agency of one. This means you'll work directly with me, founder of Whales Design Studio. However, the goal is to enable small business have access to senior creatives without incurring the cost of expensive agencies hence the collaboration with partner designers, analyst and photographers. Non-web/app design related requests are provided by partner designers, analysts and photographers.

Does everyone on the team work full-time as a freelancer?

No. I work full-time as an in-house UX/UI designer same as most of the collaborating partners. The advantage of working with us is we have up-to-date industry experience and knowledge of best design practises.

How does membership subscription work?

Billing cycles are based on a monthly period of 30 days which will be charged automatically unless cancelled. You can cancel anytime without penalty and it you won’t be charged for the upcoming month.

How are design request made?

All request can be made using Asana while Slack is used for communication

What if I don't like the design?

No worries! If we don’t get it right the first time, then no sweat. We'll continue to revise the design until you're 100% satisfied.

Is there any design work you don't cover?

Absolutely. We do not cover the following design work: 3D modeling, Programming, coding, or development, Digital painting and game assets, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, and extensive print design (magazines, books, etc.), fine art illustrations, complex photo manipulation, manual typing (typing text from images), inappropriate requests that are sexually explicit, defamatory, ethnically or racially offensive, or anything that is against whales design studio values.

Is corporate photography service available worldwide?

No, just in Nigeria and the Netherlands.

Are there any refunds if I don't like the service?

Due to the high quality nature of the work, there will be no refunds issued.

How can I cancel my membership plan?

To cancel anytime you can send a mail to whalesdesignstudio@gmail.com and your membership would be cancelled within 24 hours. Upon cancellation you can resubscribe at anytime.